Timeline
Role
Problem Statement
As a Product Design intern, your task is to redesign Communities to improve usability for both members and admins, while adding new, valuable features.
WhatsApp Communities, launched in November 2022, helps users organize multiple related group chats in a single hub, bringing conversations for schools, workplaces, and neighborhoods under one umbrella.
Research
I did some online research on the pinpoints of WhatsApp Community Users
“It’s confusing to navigate between different groups. Feels messy.”
“I wish there were privacy controls. I don’t want everyone seeing my number.”
Pain Points identified from Articles
Style guide
12, 14, 16, 20, 24
Regular, Medium
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The quick brown fox jumps over the lazy dog
01 Scheduled Messages for Announcement Groups
Timed Updates
Admins can pre-schedule announcements to ensure timely communication.
Efficient Management
Saves admins time by planned messages.
How it works
The admin types the announcement in the chat box.
They press and hold the send button to see scheduling options.
They select the date and time for the message.
Tapping the button saves it for later.
The message is sent automatically at the chosen time.
02 Member Limit
This feature allows admins to set a maximum number of members who can join their community. Once the limit is reached, no new members can be added until the limit is increased or space is freed up.
Controlled Growth
Helps admins manage the size of their community effectively.
Better Engagement
Maintains an active and manageable group size.
How It Works
Admins set the maximum member limit during community creation or update it later in settings.
A notification informs users when the community has reached its limit.
Admins can adjust the limit anytime to allow more members.
Members can view the current limit (e.g., “300/500 members”) if enabled by the admin.
03 Group Reordering
This feature allows admins to rearrange the order of groups within a community, giving them more control over how the community is organized.
Custom Organization
Admins can prioritize certain groups based on importance or activity.
Enhanced Accessibility
Makes it easier for members to find relevant groups quickly.
Groups can be dragged and dropped to new positions within the community.
The new order is instantly reflected for all members.
Admins can also use a “Sort by” option (e.g., activity, alphabetical, or custom).
Protects Privacy
Members can participate without sharing personal contact details.
Safe for Large Groups
Works well in communities with hundreds of members.
How it works
Members' phone numbers are hidden from others in the group.
Only admins have access to contact details for group management.
This feature is always active to maintain privacy for everyone.
02 Priority Communities
This feature allows users to pin their favorite or most-used communities to the top of their Communities list for easy access.
Quick Access
Easily find your most important communities without scrolling.
Stay Organized
Keeps your list of communities neat and prioritized.
How It Works
Tap and hold a community, then select the “Pin” option.
Pinned communities appear at the top of the list, marked with a pin icon.
To unpin, simply tap and hold the community again and choose “Unpin.”
With this feature, users can’t be directly added to a community by admins or members. Instead, they receive an invite request that they must approve before joining.
User Consent
Gives users the power to decide whether to join
Prevents Misuse
Stops admins or members from adding users without their permission.
How It Works
An admin or member sends an Invite Request to the user.
The user receives a notification with the invite details and community description.
The user can choose to Accept or Decline the invite.
If accepted, the user joins the community; if declined, no further action is taken.